FAQ
1. What isn’t covered by the warranty?
- Improperly operated devices
- Lost or stolen products
- Purchases made over 12 months ago (unless otherwise stated)
- Non-quality-related issues
- Free products
2. When does the warranty begin?
- It begins the day you place your order.
3. How do I claim the warranty?
- If you believe the item is defective and under warranty, please contact us at service@tonstep.com
4. Will the warranty be renewed if my product is replaced?
- The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.